TQRDCE Performance Expectations and Review

Introduction:

Company’s strategy for establishing and maintaining long-term working relationships is through creating and monitoring mutual performance expect ions and measurements. Performance metrics, constructive feedback, as well as prompt corrective action by the supplier and by customer are fundamental to achieving continuous process improvement.

In order to provide customer with the means to measure our suppliers, the TQRDCE (Technology, Quality, Responsiveness, Delivery, Cost, and Environmental) review was developed. It is imperative that supplier maintain a competitive advantage by providing materials of the highest quality and lowest total cost, with the best delivery, responsiveness and technology available. The TQRDCE Review is a tool for measuring and communicating a supplier’s performance and to aid company in determining their place in future business relationships.

This review is being provided two weeks in advance of our scheduled meeting with [SUPPLIER] on [DATE] at [LOCATION]. it should be shared with the appropriate personnel at [SUPPLIER] with a focus on the development objectives. it is company’s expectation that [SUPPLIER] come to the review with a written action plan that addresses all the development objectives listed on the review.

This action plan, which should identify specific actionable plans with owners and due dates, will serve as the focus for the majority of discussions on [DATE]. Progress against these plans will be reviewed on a regular basis (quarterly at a minimum) – towards the continuous improvements in TQRDCE criteria. [SUPPLIER] is also encouraged to add items of feedback for customer that could enable [SUPPLIER]’s ability to respond.

TECHNOLOGY

Maximum Value	Points Earned	Technology Criteria	Notes
30		State-Of-The-Art, R&D/Mfg. Equipment File/Data Exchange, metrology, Automation
20		Process/Innovation
20		Process Development/Qualification/implementation
20		Mutual Engineering/Design for manufacture
10		Communication/Introduction of Market technology Trend to customer. Cost, Quality, yield

QUALITY

Maximum Value	Points Earned	Part 1: Quality Criteria (if QSA done)	Notes
75		Certified to process control Level 1. QSA
15		Cpk exceed 1.33 for critical parameters (1~3)
10		Fit-To-Use (Design for Quality) Critical parameter

Maximum Value	Points Earned	Part 2: Quality Criteria (if no QSA done)	Notes
40		Process Control Defined and complemented process controls with process meeting target Cpk 1.33 on process control dimensions (1~3) Control dimensions correlated with established criteria dimensions (Fit-For-Use) Control charts specified and implemented on critical parameters specified by customer. Documented process for integrating latest drawing/specification into manufacturing process.
20		Incoming Material Material Inspection/Audit process is adequate. Material variation communicated
20		Equipment & Maintenance Preventive maintenance schedule established and maintenance for all equipment where appropriate. Calibration records maintained. Critical parameter
20		Continuous Quality/Reliability Improvements Continuous improvement plan in place to address quality and reliability improvements with goals and dates. Root cause analysis made and corrective action taken to meet goals Metrology process in place to ensure targeted results. Corrective action system to address quality, reliability & custom complain.

RESPONSIVINESS

Maximum Value	Points Earned	Part 2: Quality Criteria (if no QSA done)	Notes
20		Responds to customer questions and inquires within 24 hours, responds to quotations within 5 working days, and demonstrates flexibility with order change. New Po & PO rescheduled conformation with 2 working days.
20		Supplier had the flexibility in its manufacturing capacity to comply with customer unexpected sudden increases or decreases in its requirements at no additional cost.
15		Notification customer of potential delivery or quality problem with sufficient lead-time to avoid manufacturing or development disruptions.
15		Response to customer initiated process and material changes within agreed upon time frames
15		Documents responses to identified problem and corrective action requests.
15		Meet customer stated turnaround time for disposition of rejected material.

DELIVERY

Maximum Value	Points Earned	Part 2: Quality Criteria (if no QSA done)	Notes
75		On time delivery.
15		Lead-time meets current goal.
10		Follows shipping instructions (quality and carrier) or provides advantage request for changes.

COST

Maximum Value	Points Earned	Part 2: Quality Criteria (if no QSA done)	Notes
50		Cost reduction programs are in place to meet cost reduction goal.
50		Complete cost breakdown provided for each product manufactured.

BUSINESS/ENVIRONMENTAL

Maximum Value	Points Earned	Part 2: Quality Criteria (if no QSA done)	Notes
40		Environmental impact awareness
30		Designed environmentally
30		Disposal handling

Scoring Summary

• Technology x15% weight
• Quality x 20% weight
• Responsiveness x 15% weight
• Delivery x 20% weight
• Cost x 20% weight
• Business/Environmental x10% Weight

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